A. We accept the following payment methods:
・Credit card (Visa/Mastercard/American Express/JCB)
・Shop Pay / PayPal

A. Yes. After you have completed your order, please contact us by email and request a receipt.

A. We can laser engrave up to 5 characters (kanji, kana, or English letters).
*Please note that engraved knives cannot be returned.
Please submit your personalization request here.

A. The registration number is "T6120101065040". (Invoice available)

A. We also ship overseas.

A. Within Japan, delivery will be made by Yamato Transport, and overseas delivery will be made by Japan Post.

A. Domestic shipping is free if the total product amount is over 10,000 yen (excluding tax).
If the total amount is less than 10,000 yen (excluding tax), you will be responsible for the shipping fee.
For details on Yamato Transport shipping fees, please refer to this rate table.
For details on Japan Post (EMS) shipping fees, please refer to this rate table.

A. We will ship within two days after confirming your order.
If you select bank transfer or convenience store payment, your order will be shipped after we confirm your payment.

A. Yes. Products ordered online can be picked up at the Asakusa store.

A. We offer resharpening services for products purchased at our store and products purchased at other stores.
You can either bring it to Sakaitoku Knife Shop Asakusa or send it by mail.
If it is difficult for you to bring the item to our Asakusa store, please contact us via this page.

A. If it is a Japanese style pattern, you can request an exchange.
It may take some time for the pattern that matches your knife to arrive.
Unfortunately, we are unable to exchange the handles of Western knives.

If you are unable to register as a member, please check the following.

1) Check the error message displayed on the screen.
If you see the error message "This email address is already associated with an account. If you own this account, you can reset your password.", this means that you are already registered with the email address you entered. If you have forgotten your password, you can reset it.

2) If an error message other than those listed above is displayed/if you are unable to register for reasons other than those listed above <br/>Please contact us via the Contact Us form .

It may have been sorted into your spam or junk folder, so please check to see if you have received the email.
If you can log in to your My Page, your membership registration is complete, so please rest assured.
If the registered email address is incorrect, you will not be able to change it yourself. Please contact us to request a change of email address. How do I cancel my membership?

We apologize for the inconvenience, but please contact us via the inquiry form to let us know that you wish to cancel your membership. We will process your cancellation.

When placing an order, there is a field to enter your email address on the next screen after the cart. Check "Receive information on products, campaigns, etc." and proceed to complete your order to complete your newsletter registration. Alternatively, you can register your email address via the NEWSLETTER at the bottom of the page.

Please tell me how to unsubscribe from the e-mail newsletter. You can unsubscribe by clicking "Unsubscribe" at the bottom of the e-mail newsletter.
If you have tried the above methods and are still unable to stop receiving our email newsletter, please contact us via the Inquiry form .